Exclusions: appliances manufactured prior to 2015, evaporator, condenser, any third-party components.
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Vaillant heat pump repair
In Guarantee repairs
If your heat pump is in guarantee, please call: 0330 100 3540 and select option 1.
We're open 7 days a week, 364 days of the year:
Monday - Friday: 8am - 6pm
Saturday: 8am - 3pm
Sunday: 8am - 12-pm
Calls may be recorded and monitored for quality and training purposes. Our call centre is open 7 days a week 364 days a year. Calls cost up to 13p per minute. Calls from mobiles may vary.
One-off Fixed Price Repair
Suitable for heat pumps that are no longer within their manufacturer's guarantee.
From £490 one-off payment (inc. VAT) payable at point of booking.
All our repairs include expert technical knowledge from a Vaillant-trained engineer.
All our repairs include expert technical knowledge from a Vaillant trained engineer.
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Parts and labour guarantee
All parts fitted are guaranteed for 12 months, and all labour is covered for 90 days.
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Parts included
All parts are included, excluding evaporator and compressor.
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Product expertise
Vaillant engineers are experts in our products, carrying a large stock of genuine Vaillant spare parts to ensure they can fix whilst on site, without a need to return.
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Performance check included
Our fixed price repairs include a performance check, for additional peace of mind for you and your family.
Get in touch
If we cannot fix your heat pump or your heat pump is deemed beyond economical repair. there will be a £149 call-out charge.
Please contact us on 0330 100 3540 and select option 2 to book your appointment. If your heat pump was manufactured prior to 2015, call us to discuss your options.
How do I look after my Vaillant heat pump
Although keeping up to date with your heat pump services is crucial, you can carry out some small steps to keep your heat pump and heating system well-maintained.
This can range from making sure the external unit (if you have an air source heat pump) is kept clear from garden debris to adding a small cover to protect it from adverse weather conditions.
You can read our article about how to look after your heat pump in the winter for more tips and tricks.